Android App Login Issue

Unable to sign in after repeated attempts?
There is a known issue with the app where sometimes you will get errors when attempting to login even with valid account information.  We are still working on a fix but there is a quick work around.
 
Workaround:
Completely close the app and restart. This usually fixes the login issue.
 
Step by step:

  • Press the “Overview” button at the bottom of the screen
  • It looks like this
    image001.png
  • If your device is running Android 4.4 or lower, your Overview button looks like this
    image002.png
  • This will display your currently open applications.
  • Look for Hightail Spaces and close it by clicking the X at the top of the Spaces application window.
  • After Spaces has been closed it should no longer appear in “Overview”.
  • Open Spaces and log in. Login should work as expected.

 

Keywords:
Log in, login, sign in, password, google, authentication, android, error, failed

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