Desktop App Installation Error: Unable to find the required Hightail Files

Error:

"We're sorry, but we are unable to find the required Hightail files. Please reinstall the application." 

Fix:

1. Rename one folder based usually on:

%userprfile%\appdata\local\Hightail\Hightail => rename second hightail folder into bak_hightail,

2. After you rename that folder:

Click on the desktop shortcut to start the agent. You will be able to login and proceed using the app. If you have already uninstalled the software, You will still need to rename the database folder, then reinstall the software.

Powered by Zendesk