How to install Hightail Express?
Hightail Express is a great way to send out your large files and folders without having to come to the Hightail website.
We have released a new version of the Express application. The only supported versions are 1.0.0.1 and 1.0.3. Any other versions will cease to work and you will have to install the new Express. In order to install the new version you will need to uninstall any previous versions of Hightail Express.
*Please note you will not be able to log in and access any older versions of Express as of 8/4/2017*
Here are the Supported versions of both Mac and Windows:
Supported O/S for Mac: Sierra (10.12 and above)
Supported O/S for Windows: Win 7 (32/64 bit), Win 8.1, and Win 10 (32/64bit)
requires .Net 4.5.2 or higher
Please see this article for instructions on uninstalling Express on your Mac or Windows machine.
https://hightail.zendesk.com/hc/en-us/articles/203302064
You can also find Hightail Express once logged into your account. Click on the sidebar and navigate towards the bottom. Click on Hightail Express and you will be able to download the installation package for the program.
Once the installation package is downloaded, go to your downloads folder and run the install package.
For Mac: You may come across this message:"Hightail Mac Express.pkg can't be opened because it is from an unidentified developer."
No worries, the way we can get pass this message is by going to the “System Preferences” on your Mac and clicking on “Security & Privacy” (House icon towards the top right.)
Once you are on the “Security & Privacy” page. Click on “General” and then you may see a message stating that the .pkg was blocked from opening because it is not from an identified developer and there will be an “Open Anyway” button.
If you are not given the “Open Anyway” option then click on the lock icon on the bottom left of the window. You may be prompted for your Mac password. Once you enter in your password, you will be able to allow apps downloaded from “Anywhere”.
Once “Anywhere” is selected, you will be able to run the .pkg file that was previously downloaded and follow the prompts in order to completely install the Hightail Express application.
Run or Save the Express.dmg file
- Drag the Hightail Express App to your Applications folder
- Open your Applications folder and launch Hightail Express
- Log in using your Hightail credentials
When the Express app is downloaded and installed, just sign into your account and Hightail away!
For Windows:
To install the new Version 1.0.0.1 log into your account and access the sidebar. The Express application is located next to all other apps at the bottom of the menu.
Download the Windows Express application for your machine and follow these steps:
- Launch the “Express.msi” file from your downloads, and follow install prompts from InstallShield Wizard
- Once installed successfully open up the Express for Windows application and login
