Installing Hightail Express

Hightail Express is a great way to send out your large files and folders without having to come to the Hightail website.

We have released a new version so in order to install the new version you will need to uninstall any previous versions of Hightail Express.  

Here are the Supported versions of both Mac and Windows:

Supported O/S for Mac:  Yosemite (10.10x)  El Capitan (10.11x)  and Sierra (10.12x)

Supported O/S for Windows:  8.1 and 10

Please see this article for instructions on uninstalling Express on your Mac or Windows machine.

https://hightail.zendesk.com/hc/en-us/articles/203302064

You can find Hightail Express once logged into your account. Click on the sidebar and towards the bottom you'll see all of our apps we have available.   Click on Hightail Express and you will be able to download the installation package for the program.

 Once the installation package is downloaded, go to your downloads folder and run the install package.

For Mac:  You may come across this message:"Hightail Mac Express.pkg can't be opened because it is from an unidentified developer."

Screen_Shot_2017-04-25_at_10.31.16_AM.png

No worries, the way we can get pass this message is by going to the “System Preferences” on your Mac and clicking on “Security & Privacy” (House icon towards the top right.)

 Once you are on the “Security & Privacy” page. Click on “General” and then you may see a message stating that the .pkg was blocked from opening because it is not from an identified developer and there will be an “Open Anyway” button.

 If you are not given the “Open Anyway” option then click on the lock icon on the bottom left of the window. You may be prompted for your Mac password. Once you enter in your password, you will be able to allow apps downloaded from “Anywhere”.

 Once “Anywhere” is selected, you will be able to run the .pkg file that was previously downloaded and follow the prompts in order to completely install the Hightail Express application. 

Run or Save the Express.dmg file

Screen_Shot_2017-04-25_at_10.31.09_AM.png

  • Drag the Hightail Express App to your Applications folder
  • Open your Applications folder and launch Hightail Express
  • Log in using your Hightail credentials

Screen_Shot_2017-04-25_at_10.31.22_AM.png

 When the Express app is downloaded and installed, just sign into your account and Hightail away!

 

For Windows:

To install the new Version 1.0.0.1 log into your account and access the sidebar.  The Express application is located next to all other apps at the bottom of the menu.

Screen_Shot_2017-04-25_at_3.38.59_PM.png

Download the Windows Express application for your machine and follow these steps:

 

  • Launch the “Express.msi” file from your downloads, and follow install prompts from InstallShield Wizard
    Screen_Shot_2017-04-25_at_3.40.13_PM.png

    Screen_Shot_2017-04-25_at_3.40.23_PM.png

 

  • Once installed successfully open up the Express for Windows application and login
    Screen_Shot_2017-04-25_at_3.40.33_PM.png

 

 

Powered by Zendesk