How to cancel a paid Hightail subscription

As a paid PRO user, when logged into your account, click on your avatar in the top right  screen to access your account settings panel.

  •      Click the “Edit” button next to “PRO Plan.”
  •      Click “Go LITE” to downgrade your paid PRO account to a free LITE plan.


Please note:  If your account was set up previously to Spaces releasing you may not see the 'edit' button next to Pro in your avatar.  If that is the case please follow the instructions below: 

Be sure you are signed into 

Once there go to:

Under 'Actions' click on 'Downgrade or Cancel My Subscription'

And the rest is following the prompts.

Hightail for Business Customers: Please contact your dedicated account manager or customer success representative to discuss the cancellation of your account.


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