Top Billing and Account Questions

Top Hightail Billing and Account Related Questions

How do I view my past receipts?

 

Getting a receipt is really easy and can be done right through your Hightail account.  First login to www.hightail.com and click on the Avatar at the top of the page.

To download your receipts please click on the View Receipts link.

From the invoice detail page you can click the Click to print receipt link to print out a printer friendly version of the invoice. 


I cancelled my account but am still getting billed


If you cancelled your account but are still getting a new monthly or yearly charge from Hightail please follow these steps:
  • First verify that you have cancelled your account by logging into your account and checking the Billing Plan using the steps indicated above.
  • If your account shows that it is still one of our premium paid accounts then proceed with the cancellation steps.
  • If your account shows a free Lite account but you are still being billed then this would indicate you have a 2nd account with us. Please try logging in under any other email addresses you frequently use to locate your paid account.  Many of our users mistakingly setup accounts under other work or personal email accounts thus creating many different accounts with us.  Please login using any emails you might have used to sign up and make sure they are all cancelled.

 


How do I change the credit card on file?


You can easily update your credit card on file by logging into your Hightail account and following these steps:
  • Click on the Avatar.
  • Click on the Billing Information link on the left.
  • Click Credit Card Details and proceed to enter your new credit card information.

 


How do I cancel my subscription?


Canceling your Hightail account can be done online while logged into your account at http://www.hightail.com
  • Click on the Avatar at the top of the page
  • Click Downgrade to LITE

Please note:  If your account was set up previously to Spaces releasing you may not see the 'edit' button next to Pro in your avatar.  If that is the case please follow the instructions below: 

Be sure you are signed into hightail.com 

Once there go to:  https://www.hightail.com/myaccount

Under 'Actions' click on 'Downgrade or Cancel My Subscription'

And the rest is following the prompts.

Powered by Zendesk