How to track sent files

With all the email activity we send and receive on a daily basis, do you ever wonder if your recipients are even opening the messages you’ve sent?  If you’re a manager passing important information along to your team, wouldn’t it be nice to track who has or hasn’t opened your files?   

With the Hightail tracking feature available to our pro members, you can track the status of your files: who has download it, how many times the file has been downloaded, and when it was downloaded.

Tracking Files

To track how many times a file you’ve sent has been downloaded, log into your Hightail account online, and click on My  Hightail.


Once on the Tracker page, you will see your Delivered

and Received files

Under your Sent files you will see:

  • Date sent
  • Recipients
  • Content (files sent)
  • Views
  • Downloads

On this page you will also see the option to

  • Forward your files
  • Delete to disable the download link
  • View Activity

From the View Activity window, you will see all tracking details on the file. You will also be able to view and copy the download link.

Under Tracking Information:
If you see anonymous or guest user has downloaded the file(s) that indicates the user did not log into a Hightail account to download the file. To avoid this we recommend using the verify recipient identity security option when sending out your next file; therefore, only the intended recipient can download the file.

Please Note: Saving to a folder from the download page will not register on the download count. The download count only shows files downloaded by clicking on the download button.

Please Note: this feature is only available to Hightail Pro subscribers.


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