How to reset Hightail password?

If you forgot your password and can not log in, please follow any of these steps:


  • Please go to
  • Click the ? icon in the password box and you will be taken to a new screen where you can request a new password reset link.



  • If you are logged in and would like to update your password, click the avatar icon on the top right corner of the screen, then you’ll see the option, Reset Password


If you already attempted to send yourself a reset password and have not received an email notification to reset your password; please check your spam/junk mail.

However, after 30 minutes and you still have not received a reset password email from us, please email with the email address in question. 

For security reasons, Hightail will only send reset password reset emails directly to the primary email address on file.

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