How to reset my password

If you forgot your password and can not login

please go to

Click on the question mark and enter your email to get a password reset email sent to you.

If you already attempted to send yourself a reset password and have not received an email notification to reset your password; please check your spam/junk mail. However, after 30 minutes and you still have not received a reset password email from us, please email with the email address in question. 

**For security reasons, Hightail will only send reset passwords directly to the primary email address on file. **


If you are logged in and would like to update your password

please go to

  • click edit
  • enter your existing password under "Old Password"
  • then enter your new password and confirm
  • once you are done hit submit to complete the change



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