"Unable to Connect" Error Message on Desktop App

Question

None of my files are syncing.When I look at the Hightail Desktop App, I see a yellow icon and when I put my mouse over it, I get an "unable to connect" error message.  I click on the sync app icon, select "connect to Hightail," but to no avail.  I still get that error message.  What is going on?

 

Answer

When you come across this error message for the sync app, it usually indicates one of two things:
 
1)      You changed the primary email address for your Hightail account
2)      You changed your password
 
Unfortunately, there is no easy way to simply log out and log back in with your new information.The only solution right now is to uninstall the Desktop sync app and reinstall it again.  Once you reinstall, you have to let the App run through the sync process once again. If you are unsure on how to uninstall the application, please refer to this article.
 
When you reinstall the app, it will prompt you to enter your new log in information.

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