Downloading a Received File

When a file is sent to you, you are able to download it either using the email notification, or by logging into your account. Only files that have not expired can be downloaded.

Download from Email Notification

1. Click the 'View Files' in the email notification (you may need to choose to display images and links, depending on your email security settings)
2. On the download page, click the Download button
3. Your *web browser will process the download of the file

Download from Your Account

1. Sign into your Hightail account.
2. Then go to your files / spaces page.
3. From there locate the file you have received.
4. Across the file, click on download arrow.
5. Your *web browser will process the download of the file

If several files are sent you can download them individually or you will have the option to download all the files at once in a zipped file format. Please keep in mind when downloading a zipped file, you will need to extract the files from the zipped folder before opening the individual files

*The location on your computer the file downloads to is determined by your web browserís settings.

*Click here if you are having trouble finding your downloaded files


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