Desktop App: Files/Folder Not Syncing?
Did you upload some files into your Hightail folder and it's not available on your desktop app?
Try the following troubleshooting steps:
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Make sure that the File/Folder name does not have any special characters.
Below are examples of any special characters:! " # $ % & ' ( ) * + , + . / : ; < = > ? @ [ \ ] ^ ~ ` { | } ~ -
Make sure the file directory path is within 256 characters.
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Click on the small Hightail icon select Help > Tools > Delete Temp Files.
MAC View PC View -
Click on the small Hightail icon select Help > Tools > Refresh Synced Data.
MAC View PC View