Desktop App: Files/Folder Not Syncing?

Did you upload some files into your Hightail folder and it's not available on your desktop app?

Try the following troubleshooting steps:

1. Make sure that the File/Folder name does not have any special characters.
   Below are examples of any special characters:

   !

   "

   #

   $

   %

   &

   '

   (

   )

   *

   +

   ,

   +

   .

   /

   :

   ;

   <

   =

   >

   ?

   @

   [

   \

   ]

   ^

   ~

   `

   {

   |

   }

   ~

2. Make sure the file directory path is within 256 characters.

3. Click on the small Hightail icon select Help > Tools > Delete Temp Files.

   MAC View	PC View

4. Click on the small Hightail icon select Help > Tools > Refresh Synced Data.

5. 
   

   MAC View	PC View