Desktop: Log File

Hightail Desktop for Windows

Click the red Hightail icon in the task tray (the bottom right corner by the clock) and then Select: 

       Help > Tools > Open Log File Directory

Or

  • Run a search in the Start Menu for %appdata%
  • Open the "Hightail" Folder
  • Send the file "HtDesktop"


Hightail Desktop for Mac

Click the Hightail icon in the menu bar (towards the top right corner by the clock) and then Select:

      Help > Tools > Open Log File Directory

Or

 
  • Mac users will start by opening the Go to Folder option. To do this, click on your desktop, and the Go option will appear. 
  • Once you have this pulled up, enter ~/Library then click Go.
  • You’ll see a folder named Logs. Open the Logs folder and grab the file titled "HtDesktop.log"
Powered by Zendesk