Hightail iOS download restrictions

Downloading and saving files or documents to a computer is something we don’t think about. A few clicks and you are done. The files are saved on the hard drive and ready to be accessed when needed.

On iOS though, it’s a little more complicated than that. The lack of a user file system can be confusing, and something as simple as downloading a file can all the sudden become a daunting task.

As mentioned above, there is no accessible file system on iOS, which means we can’t just download files to a default Documents folder or similar on the drive. 

Since the iOS supports videos and images, we are able to support downloading and saving those files to your 'Camera Roll' with our iOS app.

****If you have other files types that are not a video or an image  such as a PDF, or Excel Doc, or Word doc, you will need to download those files from your computer as unfortunately Apple doesn't support the ability to download other file types onto the iOS. 

If you have any other questions please email us @ support.hightail.com 




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