Unable to Login and Reset Password

If you are a customer who's unable to log in and receives an error message that says “exceeded your password limit" when you try to request a password reset link, you may need to check if you are using the LastPass password manager.

To confirm if you are using the LastPass password manager, you will need to check your browser extensions or go to the Hightail login page and check if there's a LastPass three-dot logo in the email address and password fields as shown below:

In the meantime, as a workaround, customers can do the following:

1. Use another browser without LastPass installed.
2. You can use Incognito or Private browsing.
3. You can disable the LastPass extension in the browser.

How can I disable the LastPass extension in my browser? 

1. Go to the browser where you use the LastPass extension.
2. Click the browser's menu found in the upper-right corner of your browser.
3. Click Extensions and select Manage Extensions. 
4. It will open a new window with the list of all active and inactive extensions.
5. Look for LastPass and click the slider to turn it off.