Getting Console and Network Logs from Google Chrome

If you are experiencing issues with Hightail, you can see if errors are being generated in the Developer Tools via the browser console and network logs to help Hightail Support troubleshoot the issue.

Getting Console Logs

To get the console logs, make sure that you are at the part of Hightail that is returning the error and follow these steps:

1. Open the Chrome browser.
2. Open Developer Tools by navigating to the Menu icon, then selecting More Tools > Developer Tools.
3. Select the Console tab.
4. Clear the log by selecting the Remove icon.
5. Select the Settings icon, then enable the Preserve log.
6. Try the action again to reproduce the error.
   Tip: If there are errors, they will be displayed on the page, otherwise the page will be blank if there are no errors.
7. Right-click anywhere within the Developer Tools pane, then select Save as...
8. Enter a name for your file, then select Save.

Getting Network Logs

To get the network logs, make sure that you are at the part of Hightail that is returning the error and follow these steps:

1. Open the Chrome browser.
2. Open Developer Tools by navigating to the Menu icon, then selecting More Tools > Developer Tools.
3. Select the Network tab.
4. Clear the log by selecting the Remove icon.
5. On your keyboard, press CTRL+R (Windows) or CMD+R (macOS) to record network activity.
6. Select the Settings icon, then enable the Preserve log.
7. Try the action again to try to reproduce the error.
8. Select the Download icon to export the .HAR file.
9. Enter a name for your file, then select Save.