How to Troubleshoot Upload Issue?

Hightail product features may not work as intended due to unsupported OS or browser versions and
it is the most common reason why uploading using Hightail fails.



  • Find out which macOS your Mac is using. From the Apple menu in the corner of your screen, choose About This Mac.


  • Click here to check if your macOS and Safari browser versions are still supported by Apple.
    • macOS 10.15 Catalina
    • macOS 11 Big Sur
    • macOS 12 Monterey
    • Safari version 15.x




  • To find out which version of Windows your device is running, press the Windows logo key + R, type winver in the Open box, and then select OK.


  • Click here to check if your OS versions are still supported by Windows.
    • Windows 8
    • Windows 8.1
    • Windows 10
    • Windows 11



We recommend you upgrade your OS and browsers to a newer version or version that is currently supported by Apple/Windows. Or you can also install another browser such as Chrome or Firefox or one of the many browsers available for a smooth Hightail user experience


Chrome for mac

Mozilla Firefox for mac


Chrome for Windows

Mozilla Firefox for Windows

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