File Upload Reached 100% and Stopped

If your upload reaches 100% and appears to stall, please take a few moments to try these steps to work around the issue:   

1) Clear cache and cookies on web browser.  Recommend using latest versions of Firefox, GoogleChrome, or Safari web browsers.

2) Retry the upload

3) If you are on a wireless connection, try switching to a wired connection

4) Run a speed test to check your upload speeds – an upload of at least 1.0Mbps is best for a smooth file transfer  (Our West Coast servers are located in Portland, Oregon. Our East Coast servers are located in Ashburn, Virginia so please test the location that you are closest to.)

5)   Review your Anti-Viral/Firewall settings to ensure that is considered safe and trusted.  View Hightail whitelist details here.

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