Upload Reached 100% and Stopped

If your upload reaches 100% and appears to stall, please take a few moments to try these steps to work around the issue:   

1)   Retry the upload

2)   If you are on a wireless connection, try switching to a wired connection

3)   Run a speed test to check your upload speeds – an upload of at least 1.0Mbps is best for a smooth file transfer       (Our servers are located in San Jose, CA USA so please set the test to that location.)

4)   Review your Anti-Viral/Firewall settings to ensure that www.hightail.com is considered safe and trusted   

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